SHIPPING & RETURNS POLICY

SHIPPING POLICY:

Order Processing Times: 1-3 business days.

Shipping to Australia:

Standard Australia Shipping: $15.95 (AUD) 3-7 business days once the order has been processed.

Please note that delivery times are provided by the shipping carrier and are subject to unforeseen delays beyond our control and from time to time we may use different carriers.

Worldwide Shipping:

Standard International Shipping $29.95 (AUD) 7-14 business days once the order has been processed.

Delivery times may vary depending on the destination and selected shipping method.

Please note that Aqua Sculpt does not cover import liabilities or accept responsibility for customs delays, duties, taxes, or any orders returned due to rejection of customs charges. Aqua Sculpt is not responsible if customers are not notified of pending customs duties and taxes by their country's postal authority.

Tracking and Order Status:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can track your order's status by visiting the carrier's website and entering the provided tracking number.
Customers are responsible for providing accurate shipping information.
Please ensure that the shipping address provided during checkout is correct and complete. We cannot be held liable for undelivered packages due to incorrect addresses.

Lost or Damaged Packages:

In the rare event that a package is lost or damaged during transit, please contact us at info@aquasculpt.au within 5 days from the delivery date. We will work with the shipping carrier to resolve the issue and provide a suitable solution.

RETURNS & EXCHANGE POLICY:

We hope you love your Aqua Sculpt purchase! If something isn't quite right, we're happy to help.

Change of Mind Returns:

We accept returns for exchange or store credit within 14 days of delivery, provided:

Items are unworn, unused and in their original condition.
All original tags and packaging are intact.
Swimwear has its original hygiene liner attached.

For hygiene reasons, worn swimwear cannot be returned for change of mind. Final sale items are also excluded from change-of-mind returns.

Return Shipping:

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping fees are non-refundable.

Faulty or Incorrect Items:

If your item arrives faulty, damaged or incorrect, please contact us at info@aquasculpt.au with your order number and photos, where relevant.

We will arrange an appropriate remedy in accordance with Australian Consumer Law, including a refund, replacement or repair where required. This may include covering reasonable return shipping costs.

How to Request a Return:

Email info@aquasculpt.au within 14 days of delivery with your order number and reason for return.

Please wait for return instructions before sending your item back.

Once your return has been received and inspected, we'll arrange your exchange or store credit.

Nothing in this policy limits your rights under Australian Consumer Law.

Customer Support:

If you have any questions, concerns, or require assistance regarding shipping, please contact us at info@aquasculpt.au. We are here to help you.