Returns & Exchanges
We understand that sometimes a product may not meet your expectations or fit perfectly. In this case we can offer a fully refund if returned within 14 days (Australia ONLY) OR an exchange or credit note (valid for 24 months).
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Please note we cannot accept refunds or exchanges for items that have been worn, washed, or altered in any way. Please note for all swimwear products we cannot accept any returns where the hygiene pad has been removed. Exchanges are subject to availability. If the requested size or style is not available, we will provide you with a credit note or order you a new item in.
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To be eligible for a refund, exchange or credit note, you must:
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- Notify us within 14 days of receiving your order by emailing us at info@aquasculpt.au
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- The item must be unused, unworn, and in its original condition.
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- The item must have all swing tags and hygiene liners intact.
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- Complete return authorisation form once provide to you by our customer support team
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- Include the returns form in your return parcel
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Non-Returnable Items:
Final sale or clearance items cannot be returned for an exchange or credit note.
Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately at info@aquasculpt.au. We may request supporting evidence, such as photographs, to assess the damage or defect. If the item is confirmed to be damaged or defective, we will provide a prepaid return shipping label and offer you the choice of a replacement or a full refund.
Returning Promotional or Discounted Items:
If you purchased an item during a promotional or discounted period, the exchange or credit note will be issued for the amount paid after the discount was applied. In case of a partial return where the discount criteria are no longer met, the refund amount will be adjusted accordingly.
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Customer Support:
If you have any questions, concerns, or require assistance regarding shipping, please contact us at info@aquasculpt.au. We are here to help you.